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Here are some of the most commonly asked questions we've
received about our site. We hope the answers here
will be useful to you! If you still have questions after reading
the FAQs, you can always e-mail us or call 1-800-935-4222
(24 hours a day, 7 days a week).
How do I shop at EverydayComfort.com?
There are several ways for you to shop at EverydayComfort.com. You can enter any of our four
departments by clicking on the tabs at the top of every page. From there, you can browse through
the categories on the left to find the type of product you are looking for, or you may use our
Quick Find bar to quickly find a specific product. For more information,
see How to Order.
You may also call us at 1-800-935-4222 to speak to one of our sales representatives.
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Is it safe to use my credit card online?
EverydayComfort.com has partnered with VeriSign to allow our
customers the additional peace of mind of being able to authenticate
our encryption technology by viewing our VeriSign Secure Server Digital
ID online. For more information, see our
Safe Shopping Guarantee.
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Do you have a money-back guarantee?
EverydayComfort.com offers a 30 day exchange/credit/money-back guarantee on most of our items. For more information,
see our Return Policy.
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Do you charge sales tax?
Sales tax is charged only on orders sent within the state of California.
California state law requires a sales tax on the full amount of the order.
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How much does shipping cost?
Most items come with free shipping to the Continental United States. On items that have a shipping
charge, it will be specified on the products page.
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How long will it take to receive my order?
We make every effort to ship merchandise within 24 - 48 business hours from the time the order was
placed. Individual delivery times will vary depending on your location and type of delivery.
See Shipping Info for more details. Note: Items sent directly from our
suppliers may take longer, and items ordered together may not arrive in the same box.
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How do I change or cancel my order?
If you would like to change or cancel an order, please call our customer service department at
1-800-935-4222 (M-F 9am - 6pm PST).
If it is too late to cancel an order, simply return your order to us upon receipt for a refund of
the merchandise cost. You are responsible for shipping charges both ways of cancelled orders that
have shipped. Once an order has been processed by our system it cannot be changed or cancelled.
Orders are processed constantly during the day.
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How can I track the status of my order?
To track your package, or for the status of your order, please visit our Tracking page.
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What if my item is backordered?
If an item is on backorder, you will receive an email notifying you of the backorder. These items
are usually available in 7-14 days and will be shipped to you automatically You may choose to cancel
or change your order by calling our Customer Service dept. at
1-800-935-4222 (M-F 9am - 6pm PST).
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What if I want to return something?
We stand behind our products. Most items may be returned within 30 days of receipt for a refund, credit, gift certificate,
or exchange (less shipping and handling). A return authorization number is required for all returns.
Please contact our Customer Service Department to obtain a return authorization number.
For more detailed info please see our Return Policy.
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Do you have a finance plan?
Sorry, but we do not offer a financing plan at the present time.
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I'm having trouble with your website?
If you're experiencing any problems with our website, we'd like to hear about it.
Please use contact us to report any problems to our webmasters so
they may address the problem.
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